Client Rental Agreement
This booking agreement is made in Spain, between:
HomeCareontheWeb S.L. (hereinafter referred to as HCOTW), whose company is registered in Spain, registration number is B92982552. and ‘The Holiday Rental Client(s)’ referring to the person booking the property and all members of the holiday party. (Hereinafter referred to as the ‘CLIENT’)
Basis of Agreement
‘HCOTW’ promotes and manages the properties supplied for letting purposes and features such properties on the website on behalf of the respective property owners. All properties available through ‘HCOTW’ are serviced by our Property Care and Rental Management service in Spain.
Whereby it is agreed by both parties that the following Terms and Conditions shall apply:
‘HCOTW’ takes all reasonable precautions to ensure that the descriptions and prices of properties or services shown on the website are accurate. However, errors do occasionally occur and ‘HCOTW’ reserves the right to alter descriptions or prices if necessary, whereupon the ‘CLIENT’ shall be notified and given the option of accepting such alterations.
All prices for ‘HCOTW’ rental properties and associated services are in Euros, and the ‘CLIENT’ agrees to remit all payments to ‘HCOTW’ in Euros. The price to the ‘CLIENT’ for the rental period of any selected property shall include:
- Occupation by the ‘CLIENT’ for the period and times booked of the selected ‘PROPERTY’ as detailed on the website.
- Normal pre-arrival and post-departure cleaning and laundry services. including a set of clean linen and bathroom towels (but not beach towels) per named guest, with a clean linen change each subsequent week of occupation.
- Utilities charges, such as electricity, gas and water charges.
For the avoidance of any doubt, the prices shall not include:
- Travel insurance
- Emergency Call-out charges
Additional holiday services
‘HCOTW’ can offer the client additional services such as cots, high chairs, welcome packs, please contact “HCOTW’ should you require additional services for a quotation.
An initial non-refundable booking deposit of 25% of the total rental price shall be required by ‘HCOTW’ to confirm the booking by the ‘CLIENT’. The balance of the rental price shall be required no later than 42 days (six weeks) before the commencement of the rental. If the balance is not paid by the ‘CLIENT’ by the due date, the Agreement shall be deemed to be cancelled and the booking deposit forfeited. In the case of a booking made for a holiday rental within 42 days, ‘HCOTW’ shall require immediate and full payment from the ‘CLIENT’. Every effort will be made to contact the CLIENT to avoid cancellation.
A security deposit is required as specified on the web site. This can be paid in advance or upon arrival before entry to the property. HCOTW reserve the right to increase the security deposit where large groups or if a number of guests are under the age of 21.
All guests over the age of 16 are required by law to present a valid passport or photo identification physically or electronically on or before arrival.
Upon the departure of the ‘CLIENT’ from the ‘PROPERTY’ at the end of the rental period, the ‘CLIENT’ agrees that the ‘PROPERTY’ shall be left in the same state and condition that the ‘CLIENT’ found it upon their arrival, with the exception of the linen requiring to be laundered and the property requiring to be cleaned as a result of normal usage. In the event that extra cleaning, property damages or lost keys occur then these excess charges will be paid by the CLIENT either deducted from the deposit or paid directly. Security deposits are refunded to the CLIENT within 30 working days.
In the event of a cancellation by the ‘CLIENT’, the ‘CLIENT’ must immediately notify ‘HCOTW’ by telephone and confirmatory email. The email date shall be deemed to be the date when such notice is received by ‘HCOTW’. In the event of cancellation, the initial booking deposit is non refundable. Provided that the ‘CLIENT’ pays the full balance on time, they can receive a 50% refund of the balance paid by the cancellation date (less the deposit) at least 4 weeks before check-in.
In the unlikely event that ‘HCOTW’ needs to change the accommodation booked by the ‘CLIENT’, ‘HCOTW’ shall notify the ‘CLIENT’ and shall offer to provide other accommodation of the same or higher standard, which the ‘CLIENT’ has the right to refuse, in which case all monies received from the ‘CLIENT’ in relation to the original property booked shall be refunded, in full and final settlement of any claims by the ‘CLIENT’. ‘HCOTW’ reserves the right to make changes or modifications to this Agreement in the light of alterations to their standard trading practices or methods of operation. Such changes shall be notified to the ‘CLIENT’ in writing. Any other changes or modifications of a material nature proposed by ‘HCOTW’ to this Agreement shall be notified in writing by ‘HCOTW’ to the ‘CLIENT’ and must be agreed by both parties.
To ensure safe handover of keys the ‘CLIENT’ must ensure their flight time and/or estimated arrival time are submitted to ‘HCOTW’ 21 days before commencement of the holiday, together with confirmation of their mobile telephone number for ‘HCOTW’ to establish contact with the ‘CLIENT’. Keys shall be available for the ‘CLIENT’ to collect from the ‘HCOTW’ office during normal office hours. Outside of office hours keys shall be available for collection from a 24-hour safety deposit keybox for which the ‘CLIENT’ shall be given the security code. Upon full payment of the holiday booking the ‘CLIENT’ shall receive a confirmatory email from ‘HCOTW’ containing the precise key pick-up details (including the keybox code if applicable), directions in English and Spanish on how to reach the ‘HCOTW’ office and the ‘PROPERTY’, and the telephone number with which to contact ‘HCOTW’ on arrival.
No person, other than those whose details are included on the booking form, shall occupy the property at any time. Properties are available for occupancy from 4pm on the day of arrival and must be vacated by 10 am on the day of departure. Pets are not allowed unless specified.
In the event that a 'CLIENT' loses the key(s) to, or is locked out of, the ‘PROPERTY’, or has a similar client-generated emergency, and requires the telephone assistance of ‘HCOTW’, or a representative of ‘HCOTW’ is obliged to visit the ‘PROPERTY’ to supply an additional set of keys or to resolve the problem, the 'CLIENT' shall be responsible for such call-out charges, and/or key replacement costs, as detailed in the Guest Manual provided in the ‘PROPERTY’ and also available upon request from the ‘HCOTW’ office. ‘HCOTW’ will provide the ‘CLIENT’ with an emergency telephone number which is available in cases of genuine emergency, between the hours of 1800hrs to 2200hrs, on normal working days (see below for dates), and between 1200hrs to 2000hrs on Saturdays, Sundays and Bank Holidays.
‘HCOTW’ Office Details
Location: Los Patios de Santa María, Locales 3-4, Avda. de Santa María, Ctra. de Cádiz Km 192, Elviria (Marbella), 29604 Spain. Telephone: (0034) 952 83 95 95. Normal office working hours: 1000hrs to 1800hrs Monday to Friday and during the summer months include Saturday 1200hrs to 2000hrs and Sunday 1000hrs to 1800hrs
Every effort is made to ensure you have an enjoyable holiday. In the unlikely event that the ‘CLIENT’ has a complaint concerning the holiday rental property, the ‘CLIENT’ must advise ‘HCOTW’ immediately as most problems can usually be resolved at this point. If the grievance is unresolved, or the ‘CLIENT’ is unhappy with the service provided by the ‘HCOTW’ office, they shall be asked to complete a Customer Complaint Report. If, on return to their home country, the ‘CLIENT’ wishes to make a formal complaint, the ‘CLIENT’ must provide ‘HCOTW’ with details of the nature of the complaint in writing with the signed Customer Complaint Report form attached, and the ‘CLIENT’ shall send it to the ‘HCOTW’ within 28 days of said return. ‘HCOTW’ cannot consider any complaint received outside of this period, and in the event of any type of compensation award, it shall not exceed the total amount paid for the accommodation booked.